1. How do I track my order?
You can track your order status by visiting our order tracking page and entering your order number and email address. An email with tracking information will be sent after your order ships.
2. Can I change my shipping address in my order?
If your order hasn’t shipped yet, you can contact us via our customer service email address, and we will do our best to help you change your shipping address. Once the order has shipped, the address cannot be changed.
3. How do I return an item or request a refund?
Please refer to our return and refund policy for details. Generally, you can request a refund within 7 days of receiving the item, provided it is in brand new condition and has its original packaging and labels.
4. Do your products come with a warranty?
We offer a limited warranty on all our products. If your product develops any defects under normal use, please contact us, and we will assess the situation and provide an appropriate solution.
5. How do I contact customer service?
You can contact us through the contact page.
Our customer service team will reply to you as soon as possible.
6. Do you offer international shipping?
Currently, we only support domestic shipping. We are considering future international shipping options; please stay tuned for our updates.
7. What payment methods are available?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, etc. All transactions are processed through a secure payment processing system.
8. How can I ensure the security of my payments?
We use industry-standard SSL encryption technology to protect your payment information. Your security is of paramount importance to us.
9. What if I receive the wrong item?
If the item you receive does not match your order, please contact our customer service team immediately. We will provide you with a free return and send the correct item.
10. Is it possible for an item to be out of stock?
While we strive to maintain sufficient inventory, some items may be temporarily out of stock. If the item you selected is out of stock, we will notify you by email and provide an estimated restock date if possible.