We hope you enjoy your shopping experience at luxudesign.shop. If you are not satisfied with your purchase, you can follow our return and refund policy below.
1. Return Policy
Return Period: Customers may request a return within 7 days of receiving the product. Please note that returns submitted after this period will not be accepted.
Return Conditions: Returned items must be in new, unused condition and should retain their original packaging, labels, and accompanying instructions. We cannot accept returns of used items or items without their original packaging.
2. Return Process
Request a Return: Please contact us via our customer service email address, stating the reason for the return.
Return Confirmation: Once we confirm your return request, we will provide a return address and relevant instructions.
Return the Item: Return the item to the designated address, ensuring the package has a trackable shipping option so we can confirm receipt. Return shipping costs are borne by the buyer unless the item is defective or the wrong item was sent.
3. Refund Policy
Refund Time: Once we receive and confirm the returned item, we will process your refund within 3-5 business days. The refund will be returned to your original payment method.
Refund Amount: The refund will include the purchase price of the item, but exclude the original shipping cost.
4. Exchange Items
If you wish to exchange an item, please use the return process to return the original item and place a new order. We do not support direct exchanges.
5. Questions or Issues
If you have any questions about our return or refund policy, or need further assistance, please feel free to contact us:
Email: sarah.johnson@luxudesign.shop
Phone: (202) 555-0123
Thank you for choosing us. We look forward to providing you and your pet with quality products and services!